FAQ

Of course, you can change or cancel your plan at user board. If you have canceled your plan, you can still have use to your premium plan until next renew date.

Cards (Mastercard, Visa, Maestro, American Express, Discover, etc.) PayPal

Filemium shows all your invoices in user board. You can find "Payments" tab under your account page.

No. From the moment you upload your email lists, you can perform all operations online from your browser from the Filemium panel.

Packages are non-refundable. Users who refund money without reason will be permanently blocked.

Filemium is fully compatibility for EU General Data Protection Regulation (GDPR) standards. Filemium doesn't process any your files for any purposes. We don't share any our clients data with any third party, at any time. Never.

We add the remaining days from your old plan to your active plan. You can use until expired.

Security is our top priority. All your data is protected with strong encryption methods. Additionally, our system is constantly updated and monitored to keep your security at the highest level.

Our customer support team is available 24/7, every day of the week. Feel free to contact us anytime you have questions or issues.

Absolutely! Our cloud storage service allows you to access your files from any device with an internet connection. Simply log in to your account, and your files will be readily available.

Yes, we offer file versioning as part of our service. This means that previous versions of your files are saved, allowing you to revert to an earlier version if needed. It's a great feature for collaboration and peace of mind.

Documents: DOCX, PDF, TXT, RTF Spreadsheets: XLSX, CSV Presentations: PPTX, PDF Images: JPEG, PNG, GIF, BMP Audio: MP3, WAV, AIFF Video: MP4, AVI, MOV Archives: ZIP, RAR, CAD Files: DWG, DXF Ebooks: EPUB, MOBI Vector Graphics: SVG, EPS Database Files: SQL, MDB Web Files: HTML, CSS, JS

There is limit to the size of files you can upload according your subscription plan. You can upload as many files as your storage space allows.

We impose bandwidth restrictions on downloading or uploading files according to your subscription plan. You can transfer files at your desired speed, subject to your internet connection capabilities.